Subject: Ticket Assigned - Conversation with kasem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 25 Mar 2021 12:40:35 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kasem kasem                    Bot:  Hi again! Bot:  Please enter your name Customer:  kasem Bot:  Hi Kasem ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8245080523 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:35 PM, 25th Mar                   fatma                   Hi Kasem, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:35 PM, 2
 5th Mar                     kasem                    Hi ms fatema           04:36 PM, 25th Mar                     kasem                    Just IAM asking about shokean point           04:36 PM, 25th Mar                   fatma                   I can see that you are contacting us to know the status of your order number  8245080523           04:36 PM, 25th Mar                     kasem                    I didn't receive any points           04:36 PM, 25th Mar                   fatma                   Please note Shukran Points are credited to your account after 14 days from the date of delivery of the order.           04:36 PM, 25th Mar                     kasem                    For last orders           04:36 PM, 25th Mar                     kasem                    Reason?           04:36 PM, 25th Mar                   fatma                   i have shared with you the reason           04:37 PM, 25th Mar                   fatma                   it takes 14 days to be reflect
 ing in your account           04:37 PM, 25th Mar                   fatma                   now it's pending and we will credited to you after 14 days           04:38 PM, 25th Mar                     kasem                    Ok now I naughty from the store on the cashir           04:38 PM, 25th Mar                     kasem                    Same situation 14dayes after           04:38 PM, 25th Mar                     kasem                    I naughty"           04:39 PM, 25th Mar                     kasem                    Sorry           04:39 PM, 25th Mar                     kasem                    Baught           04:39 PM, 25th Mar                     kasem                    Ok thank you too much           04:40 PM, 25th Mar                     kasem                    Appretiated           04:40 PM, 25th Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:40 PM, 25th Mar         
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