Subject: Ticket Assigned - Conversation with r
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 25 Mar 2021 12:35:27 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with r r                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  r Bot:  Hi R ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97339909090            04:05 PM, 25th Mar                     r                    I am waiting for my order since morning           04:06 PM, 25th Mar                   fatma                   Hi, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:06 PM, 25th Mar                     r                    7444860985           04:06 PM, 25th Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           04:06 PM, 25th Mar                   fatma                   i can see that the order is our for delivery           04:07 PM, 25th Mar                     r                    When your driver will come?           04:07 PM, 25th Mar                     r                    Since morning I am waiting           04:07 PM, 25th Mar                     r                    When he is coming?           04:08 PM, 25th Mar                     r                    I need the items           04:08 PM, 25th Mar                     r                    Why he didn’t come yet?           04:09 PM, 25th Mar                   fatma                   actually i have no idea           04:11 PM, 25th Mar                     r                    Do you have his number?  Can you contact him           04:11 PM, 25th Mar                   fatma                   but the delivery ahgent will contact you before delivery           04:11 PM, 25th Mar                     r                    The kid birthday is tomorrow I need them today           04:11 PM, 25th Mar                   fatma                   i don't have his contact number to provide it to you           04:11 PM, 25th Mar                     r                    No one called me since morning I am waiting           04:11 PM, 25th Mar                     r                    What to do then?           04:12 PM, 25th Mar                     r                    I need your help           04:12 PM, 25th Mar                   fatma                   just for for him and he will come           04:12 PM, 25th Mar                     r                    Who have the driver numover           04:12 PM, 25th Mar                   fatma                   before 3 days of placing the order i will not be able to do anything           04:13 PM, 25th Mar                     r                    Because I need the items           04:13 PM, 25th Mar                   fatma                   because the order is under process           04:13 PM, 25th Mar                     r                    Before what?           04:13 PM, 25th Mar                     r                    It is mentioned out of delivery since morning           04:13 PM, 25th Mar                     r                    I am waiting           04:13 PM, 25th Mar                     r                    I have the message           04:13 PM, 25th Mar                     r                    But no one called           04:14 PM, 25th Mar                     r                    What to do           04:14 PM, 25th Mar                     r                    Who can help me           04:14 PM, 25th Mar                   fatma                   don't worry it's a fresh order           04:15 PM, 25th Mar                     r                    I am informing you but you are not helping me   What to do           04:15 PM, 25th Mar                   fatma                   and it will be delivered to you ASAP           04:15 PM, 25th Mar                     r                    Not today?           04:15 PM, 25th Mar                   fatma                   we will do our best to deliver the order today           04:17 PM, 25th Mar                   fatma                   just keep you phone next to you           04:17 PM, 25th Mar                     r                    I have it with me           04:17 PM, 25th Mar                     r                    Waiting since morning ?           04:17 PM, 25th Mar                     r                    But you should have a way to contact drivers           04:18 PM, 25th Mar                   fatma                   just relax and the order will be delivered to you soon           04:19 PM, 25th Mar                     r                    Try to help me   It is for the kids birthday           04:20 PM, 25th Mar                     r                    Please           04:21 PM, 25th Mar                     r                    Who is your agent Aramex?           04:22 PM, 25th Mar                   fatma                   it's not aramex           04:22 PM, 25th Mar                   fatma                   the delivery team is Land mark           04:22 PM, 25th Mar                     r                    SMSA           04:22 PM, 25th Mar                     r                    ?           04:24 PM, 25th Mar                   fatma                   no, it's land mark courier team           04:25 PM, 25th Mar                     r                    Is it really impossible to know the driver’s number?           04:25 PM, 25th Mar                     r                    It is a small country           04:26 PM, 25th Mar                   fatma                   yes it is because they contact the customer before the delibery           04:26 PM, 25th Mar                     r                    But no one did           04:26 PM, 25th Mar                   fatma                   they don't provide us the agent number           04:27 PM, 25th Mar                   fatma                   Is there anything else i can help you with?           04:27 PM, 25th Mar                     r                    That is why I am contacting you ?           04:27 PM, 25th Mar                     r                    So no one can help me?!!!!           04:27 PM, 25th Mar                   fatma                   This is a fresh order           04:28 PM, 25th Mar                   fatma                   so kindly allow the team the time that they can deliver the order to you           04:28 PM, 25th Mar                   fatma                   and kindly note the time frame for the delivery is 2-3 days           04:29 PM, 25th Mar                   fatma                   so if the order has not been delivered to you today, so they will tray agauin to deliver it for yoyu           04:29 PM, 25th Mar                   fatma                   Is there anything else i can help you with?           04:29 PM, 25th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           04:31 PM, 25th Mar                   fatma                   Hi, I have not received a response from you yet, please confirm if you are still connected?           04:33 PM, 25th Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:34 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2302298