Subject: Ticket Assigned - Conversation with saurabh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 25 Mar 2021 12:35:10 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with saurabh saurabh                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  saurabh Bot:  Hi Saurabh ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an ad
 ditional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:26 PM, 25th Mar                     saurabh                    Store timings for fahaheel store ?           04:26 PM, 25th Mar                   fatma                   Hi Saurabh, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:27 PM, 25th Mar                     saurabh                    Store timings for fahaheel store ?           04:29 PM, 25th Mar                     saurabh                    Need to kn
 ow the timings for weekend and normal days due to curfew           04:29 PM, 25th Mar                   fatma                   Could you please allow me 2 minutes to check           04:30 PM, 25th Mar                   fatma                   the time frame is from 7:30 AM to 3:30 PM           04:31 PM, 25th Mar                   fatma                   Is there anything else i can help you with?           04:31 PM, 25th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           04:32 PM, 25th Mar                   fatma                   Hi Saurabh, I have not received a response from you yet, please confirm if you are still connected?           04:33 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2302296