Subject: Ticket Assigned - Conversation with jaya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 25 Mar 2021 12:34:52 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jaya jaya                    Bot:  Hi again! Bot:  Please enter your name Customer:  jaya Bot:  Hi Jaya ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501681177            04:06 PM, 25th Mar                     jaya                    Ok           04:06 PM, 25th Mar                   fatma                   Hi Jaya, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:07 PM, 25th Mar                     jaya                    Hi Ms Fatma           04:07 PM, 25th Mar                     jaya                    It’s been so long more than a month didn’t received my refund yet           04:08 PM, 25th Mar                   fatma                   Could you please share your order number so that I can assist you further?           04:09 PM, 25th Mar                     jaya                    Sure           04:09 PM, 25th Mar                     jaya                    9635743181           04:10 PM, 25th Mar                     jaya                    9635298813           04:10 PM, 25th Mar                   fatma                   شكراً لتزوديدي بالبيانات           04:12 PM, 25th Mar                     jaya                    /startOver           04:12 PM, 25th Mar                     jaya                    Can u text in English           04:12 PM, 25th Mar                   fatma                   sorry           04:14 PM, 25th Mar                   fatma                   thank you for sharing the details with me           04:15 PM, 25th Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           04:15 PM, 25th Mar                     jaya                    Ok           04:15 PM, 25th Mar                   fatma                   Regarding the order: 9635743181 Please note that the refund has been processed successfully from our side for the amount (AED216.00), however due to some concerns with the payment vendor, the refund has been rejected.           04:18 PM, 25th Mar                   fatma                   Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.           04:18 PM, 25th Mar                     jaya                    Ok           04:19 PM, 25th Mar                   fatma                   let me check the other order           04:20 PM, 25th Mar                     jaya                    Ok           04:20 PM, 25th Mar                   fatma                   \           04:21 PM, 25th Mar                   fatma                   We would like to inform you that we have processed the refund of amount ( AED110.71) on 3/2/21 and the amount you paid online will be refunded back to your original payment method within 7- 14working days.           04:21 PM, 25th Mar                     jaya                    Its already more than 2 weeks           04:22 PM, 25th Mar                   fatma                   oh, till now you did not got the refund?           04:23 PM, 25th Mar                     jaya                    Yeah           04:23 PM, 25th Mar                   fatma                   could you please contact your bank and provide us with bank statement from 2 march 2021 till today's day           04:24 PM, 25th Mar                     jaya                    Ok let me check           04:24 PM, 25th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           04:27 PM, 25th Mar                   fatma                   Hi Jaya, I have not received a response from you yet, please confirm if you are still connected?           04:29 PM, 25th Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:31 PM, 25th Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:33 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2302290