Subject: Ticket Assigned - Conversation with kiran srivasthava
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 25 Mar 2021 12:21:57 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kiran srivasthava kiran srivasthava                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kiran srivasthava Bot:  Hi Kiran Srivasthava ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your paymen
 t method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0523546628            04:07 PM, 25th Mar                     kiran srivasthava                    Ok           04:07 PM, 25th Mar                   fatma                   Hi Kiran, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:07 PM, 25th Mar                     kiran srivasthava            
         Hi Fatma           04:07 PM, 25th Mar                     kiran srivasthava                    I had returned one of the products that I ordered recently           04:08 PM, 25th Mar                     kiran srivasthava                    I wanted to get confirmation on the receipt of the same by center point           04:08 PM, 25th Mar                     kiran srivasthava                    You there           04:10 PM, 25th Mar                   fatma                   Could you please share your order number so that I can assist you further?           04:10 PM, 25th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           04:13 PM, 25th Mar                   fatma                   Hi, I have not received a response from you yet, please confirm if you are still connected?           04:15 PM, 25th Mar                   fatma                   As we have not received a response, this chat will be closed auto
 matically. Please feel free to get in touch with us in case of any unanswered query.           04:18 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2301818