Subject: Ticket Assigned - Conversation with sneha faisal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 25 Mar 2021 11:41:59 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sneha faisal sneha faisal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sneha faisal Bot:  Hi Sneha Faisal ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558551278            03:32 PM, 25th Mar                   fatma                   Hi Sneha, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           03:33 PM, 25th Mar                     sneha faisal                    Hi fatma           03:33 PM, 25th Mar                     sneha faisal                    I ordered 3tops didn't delivered but now i want ti change it's size           03:33 PM, 25th Mar                   fatma                   Could you please share your order number so that I can assist you further?           03:34 PM, 25th Mar                     sneha faisal                             03:36 PM, 25th Mar                     sneha faisal                    9644682902           03:36 PM, 25th Mar                   fatma                   thank you           03:37 PM, 25th Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           03:37 PM, 25th Mar                   fatma                   In the meantime, an exchange is not available at www.maxfashion.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (maxfashion) store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (maxfashion) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           03:38 PM, 25th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           03:40 PM, 25th Mar                     sneha faisal                    It's oke no need to return....           03:41 PM, 25th Mar                   fatma                   We sincerely apologise for any inconvenience caused to you.           03:41 PM, 25th Mar                   fatma                   Is there anything else i can help you with?           03:41 PM, 25th Mar                     sneha faisal                    Ok thank you           03:41 PM, 25th Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:41 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2301562