Subject: Ticket Assigned - Conversation with lana
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 25 Mar 2021 11:14:27 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with lana lana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  lana Bot:  Hi Lana ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4544995303 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097466636341            03:08 PM, 25th Mar                     lana                    I want to exchange my order to bigger size           03:09 PM, 25th Mar                   fatma                   Hi Lana, Thank you for contacting us. My name is Fatma,How may I help you?           03:09 PM, 25th Mar                     lana                    I just received my order and  i want to change to a bigger size please           03:09 PM, 25th Mar                   fatma                   Could you please share your order number so that I can assist you further?           03:10 PM, 25th Mar                     lana                    4544995303           03:10 PM, 25th Mar                   fatma                   thank you           03:10 PM, 25th Mar                   fatma                   In the meantime, an exchange is not available at www.xxxx.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (maxfashion) store across Qatar.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (maxfashion) store in Qatar.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           03:11 PM, 25th Mar                   fatma                   Is there anything else i can help you with?           03:12 PM, 25th Mar                     lana                    I already place a retrun option           03:13 PM, 25th Mar                     lana                    Thanks           03:13 PM, 25th Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:14 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2301378