Subject: Ticket Assigned - Conversation with rehal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 25 Mar 2021 09:22:52 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rehal rehal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rehal Bot:  Hi Rehal ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additiona
 l 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0564551566            01:06 PM, 25th Mar                   fatma                   Hi Rehal, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           01:06 PM, 25th Mar                   fatma                   I can see that you are contacting us regarding a refund           01:06 PM, 25th Mar                     rehal                    I have a 3 vouchers fr
 om babyshop from my returned orders           01:07 PM, 25th Mar                     rehal                    But gave me invalide code           01:07 PM, 25th Mar                   fatma                   oh, could you share the vouchers with us, and screenshot while using the vouchers           01:07 PM, 25th Mar                     rehal                             01:09 PM, 25th Mar                     rehal                             01:09 PM, 25th Mar                     rehal                             01:09 PM, 25th Mar                     rehal                    The sales man tells me i can use them online for baby shop           01:11 PM, 25th Mar                     rehal                    ????           01:12 PM, 25th Mar                   fatma                   i have checked           01:14 PM, 25th Mar                   fatma                   and i can see that you got this voucher from the store           01:14 PM, 25th Mar                   fatma             
       that's why you will not be able to use those vouchers in online purchases           01:15 PM, 25th Mar                   fatma                   We sincerely apologise for any inconvenience caused to you.           01:15 PM, 25th Mar                   fatma                   Is there anything else i can help you with?           01:15 PM, 25th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           01:19 PM, 25th Mar                   fatma                   Hi, I have not received a response from you yet, please confirm if you are still connected?           01:21 PM, 25th Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:22 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdes
 k/tickets/2300635