Subject: Ticket Assigned - Conversation with muhammad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 25 Mar 2021 08:41:38 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with muhammad muhammad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  muhammad Bot:  Hi Muhammad ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take 
 an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0564600949            12:32 PM, 25th Mar                   fatma                   Hi Muhammad, Good afternoon , Thank you for contacting us. My name is Fatma,i will be happy to help you.           12:35 PM, 25th Mar                     muhammad                    Hi fatma good afternoon           12:36 PM, 25th Mar                   fatma                   I can see that you are contacting us regarding a r
 efund           12:36 PM, 25th Mar                   fatma                   Could you please share your order number so that I can assist you further?           12:36 PM, 25th Mar                     muhammad                    I need to speak about my last order from which one  item was canceled from your side           12:37 PM, 25th Mar                     muhammad                    Due to some reason and refund was performed but i cant see refund amount neither in my bank account credits nor in max app credits           12:38 PM, 25th Mar                   fatma                   Okay, could you pleas share with me your order number           12:38 PM, 25th Mar                     muhammad                    So can you help me in this regards           12:38 PM, 25th Mar                   fatma                   Yes, sure           12:38 PM, 25th Mar                     muhammad                    9644698084           12:38 PM, 25th Mar                   fatma                 
   9644698084 is this the order number >           12:39 PM, 25th Mar                   fatma                   Thank you           12:39 PM, 25th Mar                     muhammad                    Sorry, we had to cancel Solid Mid-Rise Shorts with Poc...   items from order 9644698084  due to reasons beyond our control. Please check your email for more details.           12:39 PM, 25th Mar                     muhammad                    Yes it is           12:39 PM, 25th Mar                   fatma                   The Item Solid Mid-Rise Shorts with Pocket Detail and Drawstring in your order ID 9644698084 went out of stock, so we've partially shipped your order and the amount of  AED22.91 will be refunded back to your debit or Credit Card in 7-14 working days.           12:40 PM, 25th Mar                   fatma                   We sincerely apologise for any inconvenience caused to you.           12:40 PM, 25th Mar                   fatma                   Is there anything else
  i can help you with?           12:40 PM, 25th Mar                     muhammad                    Ok           12:40 PM, 25th Mar                     muhammad                    No its ok           12:41 PM, 25th Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:41 PM, 25th Mar                     muhammad                    Thanks and have a nice day           12:41 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2300409