Subject: Ticket Assigned - Conversation with shrouq
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 24 Mar 2021 16:16:35 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shrouq shrouq                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  shrouq Bot:  Hi Shrouq ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:12 PM, 24th Mar                   fatma                   Hi Shrouq, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           08:13 PM, 24th Mar                     shrouq                    Hello           08:13 PM, 24th Mar                     shrouq                             08:13 PM, 24th Mar                     shrouq                             08:13 PM, 24th Mar                   fatma                   I can see that you are contacting us to return some items           08:13 PM, 24th Mar                     shrouq                    I pick up my order today and there is problem with the pants           08:14 PM, 24th Mar                   fatma                   we would request you to please visit any nearby store and show them your order confirmation email for the removal of the security tag.           08:14 PM, 24th Mar                   fatma                   We sincerely apologise for any inconvenience caused to you.           08:14 PM, 24th Mar                     shrouq                    I send you picture           08:14 PM, 24th Mar                     shrouq                    Okay           08:15 PM, 24th Mar                   fatma                   and we will forward this issue to our team and they wil make sure this will not repeat in future again.           08:15 PM, 24th Mar                   fatma                   Again, please accept our sincere apologies for this.           08:15 PM, 24th Mar                   fatma                   Is there anything else i can help you with?           08:15 PM, 24th Mar                     shrouq                    Okay thanks bye           08:16 PM, 24th Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:16 PM, 24th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2297931