Subject: Ticket Assigned - Conversation with khadeeja
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 24 Mar 2021 16:07:57 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with khadeeja khadeeja                    Bot:  Hi again! Bot:  Please enter your name Customer:  khadeeja Bot:  Hi Khadeeja ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6285516073 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:49 PM, 24th Mar                   fatma                   Hi Khadeeja, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.     
       07:50 PM, 24th Mar                     khadeeja                    please i need my order to delevery today please           07:50 PM, 24th Mar                   fatma                   I can see that you are contacting us to know the status of the order ID:6285516073           07:50 PM, 24th Mar                     khadeeja                    Yes           07:50 PM, 24th Mar                   fatma                   i have checked and i can see that the order on it's way to you           07:51 PM, 24th Mar                   fatma                   and the delivery agent will contact you before delivery on your contact number +966551211621           07:51 PM, 24th Mar                     khadeeja                    are u sure that today because its very delay           07:52 PM, 24th Mar                   fatma                   i know but that's what oi can see on the tracking site           07:52 PM, 24th Mar                     khadeeja                    may i know the num
 ber of delevery men           07:52 PM, 24th Mar                     khadeeja                    because if i will call in your hotline number they always said today today its so annoying           07:54 PM, 24th Mar                   fatma                   actually i don't have his contact number           07:54 PM, 24th Mar                   fatma                   and it's not mentioned in the system           07:55 PM, 24th Mar                     khadeeja                    if my order did not delevery today i will cancel it because its so long im waiting           07:55 PM, 24th Mar                   fatma                   yes you have the right to do this           07:55 PM, 24th Mar                   fatma                   We sincerely apologise for any inconvenience caused to you.           07:55 PM, 24th Mar                     khadeeja                    Im waiting just for today until 10pm if its not i will canceled it           07:56 PM, 24th Mar                     
 khadeeja                    so please help me to get my orders today           07:57 PM, 24th Mar                     khadeeja                    to delevery today           07:57 PM, 24th Mar                   fatma                   we will do our bet to deliver the order today           07:59 PM, 24th Mar                   fatma                   Is there anything else i can help you with?           07:59 PM, 24th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           08:01 PM, 24th Mar                   fatma                   Hi Khadeeja, I have not received a response from you yet, please confirm if you are still connected?           08:03 PM, 24th Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:05 PM, 24th Mar                                          Vi
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