Subject: Ticket Assigned - Conversation with faiyaz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 24 Mar 2021 13:09:13 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with faiyaz faiyaz                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  faiyaz Bot:  Hi Faiyaz ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0562745162            04:59 PM, 24th Mar                     faiyaz                    Wrong size i I ordere           05:00 PM, 24th Mar                     faiyaz                    I want to change the size my order           05:00 PM, 24th Mar                   fatma                   Hi Faiyaz , Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           05:01 PM, 24th Mar                     faiyaz                    Hi           05:02 PM, 24th Mar                   fatma                   I'm really sorry to know that you have ordered wrong size           05:02 PM, 24th Mar                   fatma                   but after placing order we are not able to edit the order           05:03 PM, 24th Mar                     faiyaz                    Can i cancel the order           05:03 PM, 24th Mar                   fatma                   Could you please share your order number so that I can assist you further?           05:03 PM, 24th Mar                     faiyaz                    6287757902           05:04 PM, 24th Mar                   fatma                   Thank you for sharing the order number with me           05:04 PM, 24th Mar                   fatma                   Could you please allow me 2 minutes to check your  order details?           05:04 PM, 24th Mar                     faiyaz                    Sure           05:05 PM, 24th Mar                   fatma                   i can cancel one item           05:06 PM, 24th Mar                   fatma                   if you want thsi           05:06 PM, 24th Mar                   fatma                   this           05:06 PM, 24th Mar                     faiyaz                    Ok but my payment how to refund           05:06 PM, 24th Mar                   fatma                   will be refunded to you card again within 7-14 days           05:07 PM, 24th Mar                     faiyaz                    Ok cancel the order please           05:07 PM, 24th Mar                   fatma                   okay no problem           05:08 PM, 24th Mar                     faiyaz                    Thanks and Regards           05:08 PM, 24th Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:08 PM, 24th Mar                     faiyaz                    Thank you so much           05:09 PM, 24th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2296961