Subject: Email was not delivered to [email-masked]
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 24 Mar 2021 12:45:51 +0000

Hi Fatma Maher,  
  The following message composed by you on ticket 2244471 failed to reach the recipient [email-masked]. 
  Reason: "Message bounced - Temporary error.  "
  Message content:  Hi Team,   Problem Statement:  WWD DAMAGED ITEM  Order Date : Mar 2, 2021  Order ID: 6279248865 Tracking ID: 116100406279248865 Assistance Required: Damaged Item Received  Issue Description: Customer emailed us informing that she received the item on 3/15/21 but the item which they received is damaged, customer also provided us the picture of damaged item.  Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.  Regards, Fatma Maher