Subject: Ticket Assigned - escal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 24 Mar 2021 12:06:21 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escal hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  andul Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:36 PM, 24th Mar                     hi                    hello           03:36 PM, 24th Mar                   Bot                   أهلا مرة أخرى!           03:36 PM, 24th Mar                     hi                    hello           03:36 PM, 24th Mar                   Bot                   أهلا مرة أخرى!           03:36 PM, 24th Mar                   fatma                   Hi, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           03:36 PM, 24th Mar                     hi                    my orders real process paper has been thrown           03:36 PM, 24th Mar                     hi                    hi fathma           03:36 PM, 24th Mar                     hi                    i need to return an order           03:37 PM, 24th Mar                     hi                    but my shipping package have been thrown away           03:37 PM, 24th Mar                     hi                    i have the product and the original package of the product           03:37 PM, 24th Mar                   fatma                   no problem we need only the order number           03:37 PM, 24th Mar                     hi                    okay           03:38 PM, 24th Mar                   fatma                   it's okay           03:38 PM, 24th Mar                     hi                    but that plastic paper with order number is thrown away           03:38 PM, 24th Mar                     hi                    i just have the product           03:38 PM, 24th Mar                     hi                    and its package           03:38 PM, 24th Mar                     hi                    is that okay           03:38 PM, 24th Mar                   fatma                   yes it's fine           03:39 PM, 24th Mar                     hi                    okay thank you           03:39 PM, 24th Mar                     hi                    i cannot return my goods           03:39 PM, 24th Mar                     hi                    there is no such option for me           03:39 PM, 24th Mar                     hi                    its written as shipped           03:39 PM, 24th Mar                   fatma                   when did you receive the order ?           03:40 PM, 24th Mar                     hi                    now           03:41 PM, 24th Mar                     hi                    today           03:41 PM, 24th Mar                   fatma                   oh, actually it takes 2 to 3 day for the order to updated           03:41 PM, 24th Mar                     hi                    okay           03:41 PM, 24th Mar                     hi                    but i recieve an order 3 days back           03:42 PM, 24th Mar                     hi                    byt still its in processing stage           03:42 PM, 24th Mar                     hi                    its not getting updated           03:43 PM, 24th Mar                   fatma                   Could you please share your order number so that I can assist you further?           03:43 PM, 24th Mar                     hi                    which order number the refund one           03:44 PM, 24th Mar                     hi                    or the one i recieved 3 days ago?           03:44 PM, 24th Mar                     hi                    9644275337for refund           03:44 PM, 24th Mar                   fatma                   Could you please allow me 2 minutes to check your  order details?           03:47 PM, 24th Mar                     hi                    okay           03:47 PM, 24th Mar                   fatma                   do you need to change the size for that item  Lee Cooper Canvas Shoes with Lace-Up Closure ?           03:49 PM, 24th Mar                     hi                    yes           03:49 PM, 24th Mar                   fatma                   you can change the size in nearest SHOEMART store           03:50 PM, 24th Mar                     hi                    sorry not the size           03:51 PM, 24th Mar                     hi                    but the product           03:51 PM, 24th Mar                   fatma                   oh, in this case we need to escalate the issue           03:52 PM, 24th Mar                     hi                    okay           03:52 PM, 24th Mar                     hi                    what are the procedures?           03:52 PM, 24th Mar                   fatma                   we will update you on your email           03:54 PM, 24th Mar                     hi                    okay           03:54 PM, 24th Mar                     hi                    when will you update me           03:54 PM, 24th Mar                   fatma                   within 1-3 days           03:55 PM, 24th Mar                     hi                    okay           03:56 PM, 24th Mar                   fatma                   Is there anything else i can help you with?           03:57 PM, 24th Mar                   fatma                   هل ما زلت معنا ؟            03:59 PM, 24th Mar                   fatma                   هل يمكنك إعلامنا إن كنت متصل معنا؟           04:01 PM, 24th Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:01 PM, 24th Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:04 PM, 24th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2296620