Subject: Ticket Assigned - Conversation with hello sakina here
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 23 Mar 2021 15:55:08 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello sakina here hello sakina here                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello sakina here Bot:  Hi Hello Sakina Here ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card -
  card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96565064172            07:37 PM, 23rd Mar                     hello sakina here                    Ok waiting           07:38 PM, 23rd Mar                   fatma                   Hi Sakina , Good evening, Thank yo
 u for contacting us. My name is Fatma,i will be happy to help you.           07:38 PM, 23rd Mar                   fatma                   I can see that you are contacting us to know about your refund           07:40 PM, 23rd Mar                   fatma                   Could you please share your order number so that I can assist you further?           07:40 PM, 23rd Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           07:43 PM, 23rd Mar                   fatma                   With the reference to the order ID: 8242956144 we would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           07:45 PM, 23rd Mar                   fatma                   Once the refund is processed the amount you paid online will be refunded back to your  my credit   
         07:45 PM, 23rd Mar                   fatma                   Is there anything else i can help you with?           07:45 PM, 23rd Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           07:47 PM, 23rd Mar                   fatma                   Hi Sakina, I have not received a response from you yet,  please confirm if you are still connected?           07:49 PM, 23rd Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:51 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2292820