Subject: Ticket Assigned - Conversation with donia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 23 Mar 2021 15:39:59 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with donia donia                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  donia Bot:  Hi Donia ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  2001107030 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +201006902220            07:31 PM, 23rd Mar                     donia              
       ok           07:31 PM, 23rd Mar                   fatma                   Hi Donia, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           07:34 PM, 23rd Mar                   fatma                   I can see that you are contacting us to know the status of the order ID: 2001107030           07:34 PM, 23rd Mar                   fatma                   Your order ID 2001107030 is now ready for collection.           07:35 PM, 23rd Mar                   fatma                   Kindly make sure to have your Egyptian ID or Passport, during the pickup.           07:36 PM, 23rd Mar                     donia                    can u ship it           07:36 PM, 23rd Mar                   fatma                   Is there anything else i can help you with?           07:36 PM, 23rd Mar                     donia                    i chose  by mistake for collection           07:36 PM, 23rd Mar                     donia                    and i c
 an not go pick it up so pls ship it           07:36 PM, 23rd Mar                   fatma                   I'm really sorry but we can not change the delivery method after placing order           07:37 PM, 23rd Mar                     donia                    ok can someone pick it up for me           07:37 PM, 23rd Mar                     donia                    with a copy of my id           07:37 PM, 23rd Mar                     donia                    my husband           07:38 PM, 23rd Mar                     donia                    and written his name in my id           07:38 PM, 23rd Mar                   fatma                   Yes no problem           07:38 PM, 23rd Mar                     donia                    ok thanks           07:38 PM, 23rd Mar                     donia                    bye           07:38 PM, 23rd Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:
 39 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2292736