Subject: Ticket Assigned - Conversation with hii
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 23 Mar 2021 13:02:35 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hii hii                    Bot:  Hi again! Bot:  Please enter your name Customer:  hii Bot:  Hi Hii ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6280038622 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:45 PM, 23rd Mar                   fatma                   Hi, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:45 PM, 23rd Mar                     hii                    Hello           04:46 PM, 23rd Mar                     hii                    I havenot received my refund till now           04:46 PM, 23rd Mar                     hii                    Its mean 14 days now           04:46 PM, 23rd Mar                   fatma                   I can see that you are contacting us to know the status of the order ID6280038622           04:46 PM, 23rd Mar                   fatma                   is this is the order number: 6280038622?           04:46 PM, 23rd Mar                     hii                    No i want to know about my return credit           04:46 PM, 23rd Mar                     hii                    Yes           04:47 PM, 23rd Mar                   fatma                   Could you please allow me 2 minutes to check your  order details?           04:47 PM, 23rd Mar                     hii                    When i recieved my order 1 item is missing           04:47 PM, 23rd Mar                     hii                    Your agant told me earliar i get refund in 14 days           04:47 PM, 23rd Mar                     hii                    But still now i don't get any refund           04:47 PM, 23rd Mar                   fatma                   We sincerely apologise for any inconvenience caused to you.           04:48 PM, 23rd Mar                     hii                    So now tell me when you are going to refund my money ?           04:49 PM, 23rd Mar                   fatma                   In the meantime, an exchange is not available at www.maxfashion.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (maxfashion) store across KSA.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (maxfashion) store in KSA.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           04:50 PM, 23rd Mar                   fatma                   it's incomplete item           04:50 PM, 23rd Mar                     hii                    Yes           04:50 PM, 23rd Mar                   fatma                   that's why you need to return the item to get your refund back           04:50 PM, 23rd Mar                     hii                    Why ?           04:51 PM, 23rd Mar                   fatma                   and also the store will not accept this item           04:51 PM, 23rd Mar                     hii                    Its your mistake that you don't deliver the item           04:51 PM, 23rd Mar                   fatma                   you need to create a return request           04:51 PM, 23rd Mar                   fatma                   or i can create it form my side           04:51 PM, 23rd Mar                     hii                    Ohhh           04:51 PM, 23rd Mar                     hii                    You are not understanding           04:51 PM, 23rd Mar                     hii                    I recieved a order in which 1 item is missing           04:52 PM, 23rd Mar                     hii                    Your agent told me that you get the refund of the amount of the item within the 14 days           04:52 PM, 23rd Mar                   fatma                   Yes i understand  that the item IKSU Duo 3-Piece Eye Make-up Set has delivered to you           04:52 PM, 23rd Mar                   fatma                   but it was incomplete           04:53 PM, 23rd Mar                     hii                    Iksu eye pencil is missing           04:53 PM, 23rd Mar                     hii                    I ordered 3 sets but recieved only 2           04:53 PM, 23rd Mar                   fatma                   That's why yo need to return the rest of the product           04:53 PM, 23rd Mar                     hii                    So now i need my refund           04:53 PM, 23rd Mar                     hii                    No ... if this is the policy your agent would have to tell me earliar           04:53 PM, 23rd Mar                     hii                    This is not the way of dealing           04:54 PM, 23rd Mar                   fatma                   I'm really sorry that our agent did not tell you this before           04:54 PM, 23rd Mar                     hii                    What should i do now           04:54 PM, 23rd Mar                     hii                    I just need my money back           04:54 PM, 23rd Mar                   fatma                   yes of course it is not acceptable           04:54 PM, 23rd Mar                     hii                    I have screenshots of your agents tooo           04:55 PM, 23rd Mar                     hii                             04:55 PM, 23rd Mar                     hii                    Look this sorry is not acceptable at all           04:55 PM, 23rd Mar                     hii                    Return my money           04:55 PM, 23rd Mar                     hii                    Helloo           04:56 PM, 23rd Mar                     hii                    Anyone theree ?           04:56 PM, 23rd Mar                   fatma                   could you please allow me some time           04:56 PM, 23rd Mar                     hii                    Ok           04:58 PM, 23rd Mar                   fatma                   We would like to inform you that we have processed the refund of amount  ​SAR 7.65 on (3/23/21) and the amount you paid online will be refunded back to your original payment method within 7-14 working days.           04:58 PM, 23rd Mar                   fatma                   We sincerely apologise for any inconvenience caused to you.           04:59 PM, 23rd Mar                   fatma                   Is there anything else i can help you with?           04:59 PM, 23rd Mar                     hii                    But the amount is 9sr           05:00 PM, 23rd Mar                     hii                    So why you return 7.36sr ?           05:00 PM, 23rd Mar                   fatma                   We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.           05:01 PM, 23rd Mar                     hii                    Ok           05:01 PM, 23rd Mar                   fatma                   Is there anything else i can help you with?           05:01 PM, 23rd Mar                     hii                    No thankyou           05:02 PM, 23rd Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:02 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2291773