Subject: Ticket Assigned - Conversation with nerissa pomarca
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 23 Mar 2021 12:45:35 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nerissa pomarca nerissa pomarca                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nerissa pomarca Bot:  Hi Nerissa Pomarca ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6287393666 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  0561093544            04:21 PM, 23rd Mar                 
   fatma                   Hi Nerissa, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:22 PM, 23rd Mar                     nerissa pomarca                             04:23 PM, 23rd Mar                     nerissa pomarca                    hi good evening i just wanna ask if why my 2 placed orders was always cancelled ?           04:23 PM, 23rd Mar                   fatma                   Could you please allow me 2 minutes to check your  order details?           04:23 PM, 23rd Mar                     nerissa pomarca                    and just now i recieve that my last placed order was canceled for the third time ?           04:24 PM, 23rd Mar                     nerissa pomarca                    ok sure           04:24 PM, 23rd Mar                   fatma                   I have checked and i can see that both of the orders ID: 6287203153 and 6287363036 has been cancelled           04:27 PM, 23rd Mar                   fatma
                    The Item Kappa Textured Walking Shoes in your order ID 6287393666 went out of stock, so we've partially shipped your order           04:28 PM, 23rd Mar                   fatma                   We sincerely apologise for any inconvenience caused to you.           04:29 PM, 23rd Mar                   fatma                   Is there anything else i can help you with?           04:29 PM, 23rd Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           04:31 PM, 23rd Mar                     nerissa pomarca                    but in the list its bot slready sold.out           04:32 PM, 23rd Mar                     nerissa pomarca                    i just check it again on the items on sale and it said that the items still available           04:32 PM, 23rd Mar                     nerissa pomarca                    i can add it on my cart now so basically it have stock           04:33 PM, 23rd Mar           
         fatma                   It takes some time for our team to update the app           04:33 PM, 23rd Mar                   fatma                   Yes but it will be cancelled again and again           04:33 PM, 23rd Mar                   fatma                   because it's out of stock           04:33 PM, 23rd Mar                     nerissa pomarca                    i hope that you can solve this case just always update the items so the buyer will not.have a problem           04:34 PM, 23rd Mar                     nerissa pomarca                    i just tought that the problem is the cash on delivery           04:34 PM, 23rd Mar                   fatma                   We sincerely apologise for any inconvenience caused to you.           04:34 PM, 23rd Mar                   fatma                   no no its our problem           04:34 PM, 23rd Mar                     nerissa pomarca                    i tought its not available cause it always canceled coz i always plac
 ed payments online when i ordered           04:35 PM, 23rd Mar                     nerissa pomarca                    ok           04:35 PM, 23rd Mar                     nerissa pomarca                    so the cash on delivery is ok??           04:35 PM, 23rd Mar                   fatma                   yes it is           04:36 PM, 23rd Mar                   fatma                   Is there anything else i can help you with?           04:36 PM, 23rd Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           04:38 PM, 23rd Mar                   fatma                   Hi Nerissa, I have not received a response from you yet,  please confirm if you are still connected?           04:40 PM, 23rd Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:43 PM, 23rd Mar       
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