Subject: Ticket Assigned - Conversation with hi im jayson
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 23 Mar 2021 12:43:21 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi im jayson hi im jayson                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi im jayson Bot:  Hi Hi Im Jayson ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card iss
 uer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:18 PM, 23rd Mar                   fatma                   Hi Jayson, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:19 PM, 23rd Mar                     hi im jayson                    hello any update on this escalation 1992813           04:19 PM, 23rd Mar       
             fatma                   Could you please allow me 2 minutes to check           04:19 PM, 23rd Mar                     hi im jayson                    sure. last week I follow up. they told me 3-5 days.           04:20 PM, 23rd Mar                   fatma                   Oh, sorry for the delay           04:21 PM, 23rd Mar                     hi im jayson                    actually i have been following up since November           04:21 PM, 23rd Mar                     hi im jayson                    Dear. this is the case, it was collected by the courrier together with the return number 1000248888 but he did not gave me a reciept. he collected all return dated November 30 2020. by this mobile number +966 59 418 0138 named Mr. Naveed           04:22 PM, 23rd Mar                   fatma                   Thank you for make it easy for me           04:22 PM, 23rd Mar                   fatma                   Wait for a moment please           04:23 PM, 23rd Mar          
            hi im jayson                    okay           04:23 PM, 23rd Mar                   fatma                   We would like to inform you that we have processed the refund of amount (SAR 70.8) on (Mar 23) and the amount you paid online will be refunded back to your original payment method within 7-14 working days.           04:25 PM, 23rd Mar                     hi im jayson                    yes I have two batch of refunds.           04:27 PM, 23rd Mar                   fatma                   We sincerely apologise for any inconvenience caused to you.           04:28 PM, 23rd Mar                   fatma                   Is there anything else i can help you with?           04:28 PM, 23rd Mar                     hi im jayson                    you mentioned only 70.8 from #6246350734           04:30 PM, 23rd Mar                   fatma                   yes           04:30 PM, 23rd Mar                     hi im jayson                    i have also 61.25 from #6245372908
  both collected by the courier           04:31 PM, 23rd Mar                   fatma                   Sorry could you wait for some time to check it           04:31 PM, 23rd Mar                     hi im jayson                    sure.           04:32 PM, 23rd Mar                   fatma                   We would like to inform you that we have processed the refund of amount (SAR30.00) on (11/21/20) and the amount you paid online will be refunded back to your original payment method within 7-14 working days.           04:35 PM, 23rd Mar                     hi im jayson                    dear i receive a notification saying the items will be picked up. but it was already picked up last November           04:36 PM, 23rd Mar                   fatma                   We would like to inform you that we have processed the refund of amount (SAR10.00 on (11/22/20) and the amount you paid online will be refunded back to your original payment method within 7-14 working days.           04:3
 7 PM, 23rd Mar                   fatma                   We would like to inform you that we have processed the refund of amount (SAR21.25 on (3/23/21) and the amount you paid online will be refunded back to your original payment method within 7-14 working days.           04:38 PM, 23rd Mar                   fatma                   Is there anything else i can help you with?           04:40 PM, 23rd Mar                     hi im jayson                    so nothing will be collected as the notification says??           04:40 PM, 23rd Mar                     hi im jayson                    it says someone will pick up the items. but all items were picked up last November           04:41 PM, 23rd Mar                   fatma                   No one will come to collect anything           04:42 PM, 23rd Mar                     hi im jayson                    okay i will just wait the refund.           04:42 PM, 23rd Mar                     hi im jayson                    thank you so m
 uch           04:42 PM, 23rd Mar                   fatma                   Again, please accept our sincere apologies for this.           04:42 PM, 23rd Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:43 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2291633