Subject: Ticket Assigned - Conversation with francis
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 23 Mar 2021 12:15:47 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with francis francis                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  francis Bot:  Hi Francis ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9643971563 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0524503024            04:01 PM, 23rd Mar                   fatma        
            Hi Francis, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:02 PM, 23rd Mar                   fatma                   I can see that you are contacting us to know the status of the order ID: 9643971563           04:06 PM, 23rd Mar                   fatma                   I have checked and i can see that the courier team will try to contact you on :+971524503024  to deliver the order           04:10 PM, 23rd Mar                   fatma                   Is there anything else i can help you with?           04:11 PM, 23rd Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           04:13 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2291417