Subject: Ticket Assigned - Conversation with mai
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 23 Mar 2021 12:11:07 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mai mai                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mai Bot:  Hi Mai ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501529852            04:02 PM, 23rd Mar                   fatma                   Hi Mai, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:03 PM, 23rd Mar                     mai                    Hi .. thank you so much           04:03 PM, 23rd Mar                     mai                    I have an item which I want to return please           04:04 PM, 23rd Mar                     mai                    Order number 9641769809           04:04 PM, 23rd Mar                     mai                    The item is: Slim Fit Solid Jog Pants with Pocket Detail and Drawstring           04:04 PM, 23rd Mar                   fatma                   okay one minute please           04:05 PM, 23rd Mar                     mai                    Sure           04:05 PM, 23rd Mar                   fatma                   sorry but i can see that this item is  non returnable           04:05 PM, 23rd Mar                     mai                    Why? It's normal pants           04:06 PM, 23rd Mar                     mai                    It's not underwear or accessories           04:06 PM, 23rd Mar                   fatma                   Okay i will create a return request for that item           04:08 PM, 23rd Mar                     mai                    Thank you           04:08 PM, 23rd Mar                   fatma                   We would like to inform you that we have created a new return request, and the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: +971501529852.           04:09 PM, 23rd Mar                     mai                    Great .. thanks so much for your support           04:09 PM, 23rd Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:10 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2291388