Subject: Ticket Assigned - Conversation with huzaifa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 23 Mar 2021 11:43:58 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with huzaifa huzaifa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  huzaifa Bot:  Hi Huzaifa ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9644169573 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0551240752            03:14 PM, 23rd Mar                   fatma                   Hi Huzaifa, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           03:15 PM, 23rd Mar                     huzaifa                    Hi. Can you send me the details for the order that i have placed           03:15 PM, 23rd Mar                     huzaifa                    I am not able to check what all items i had ordered and what were delivered           03:16 PM, 23rd Mar                   fatma                   is this your order number 9644169573?           03:16 PM, 23rd Mar                     huzaifa                    Yes           03:16 PM, 23rd Mar                   fatma                   Could you please allow me 2 minutes to check your  order details?           03:17 PM, 23rd Mar                     huzaifa                    Ok           03:17 PM, 23rd Mar                   fatma                   I can see that your order 9644169573 has been delivered to you on 3/23/21           03:18 PM, 23rd Mar                     huzaifa                    Yes           03:18 PM, 23rd Mar                     huzaifa                    Thats correct.           03:18 PM, 23rd Mar                     huzaifa                    I think there is something missing in the delivered order           03:19 PM, 23rd Mar                   fatma                   something is wrong with the order ?           03:19 PM, 23rd Mar                     huzaifa                    So i need to cross check           03:19 PM, 23rd Mar                   fatma                   We sincerely apologise for any inconvenience caused to you.           03:19 PM, 23rd Mar                   fatma                   one minute i'm checking           03:19 PM, 23rd Mar                     huzaifa                    Ok           03:20 PM, 23rd Mar                   fatma                   i can see that all of the items has been delivered to you           03:21 PM, 23rd Mar                     huzaifa                    I think so too. Can you just send me the details for ordered items. Let me cross check           03:22 PM, 23rd Mar                     huzaifa                    Are you there?           03:25 PM, 23rd Mar                   fatma                   Yes i'm here           03:25 PM, 23rd Mar                   fatma                   i will forward your request to my team to provide you with the invoice           03:26 PM, 23rd Mar                   fatma                   they will contact you on you email           03:26 PM, 23rd Mar                     huzaifa                    Can you not provide me with the order details now?           03:26 PM, 23rd Mar                   fatma                   one minute please           03:27 PM, 23rd Mar                     huzaifa                    Dont worry i got the details on the email           03:29 PM, 23rd Mar                     huzaifa                    There was a t-shirt set of 3 pieces           03:29 PM, 23rd Mar                     huzaifa                    But only 1 t-shirt was there in the package. Remaining 2 are missing           03:30 PM, 23rd Mar                   fatma                   We sincerely apologise for any inconvenience caused to you.           03:30 PM, 23rd Mar                     huzaifa                    What can we do about it?           03:31 PM, 23rd Mar                   fatma                   In the meantime, an exchange is not available at www.babyshopstores.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (babyshopstores) store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (babyshopstores) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           03:31 PM, 23rd Mar                     huzaifa                    How do i return an item which is physically not there?           03:32 PM, 23rd Mar                   fatma                   it's incomplete item           03:33 PM, 23rd Mar                     huzaifa                    Yes           03:34 PM, 23rd Mar                   fatma                   that's why we can't arrange delivery for the remaining items           03:34 PM, 23rd Mar                   fatma                   So i request you to return the item to get your money back           03:34 PM, 23rd Mar                     huzaifa                    Wouldn't they ask me at the counter why is the item incomplete           03:35 PM, 23rd Mar                     huzaifa                    Will they take back an incomplete item?           03:35 PM, 23rd Mar                   fatma                   You can not return this item to the store           03:36 PM, 23rd Mar                     huzaifa                    Ok. So what is the next option           03:36 PM, 23rd Mar                   fatma                   you can raise a return request by your own or i can create it for you           03:36 PM, 23rd Mar                     huzaifa                    If you can create it better           03:36 PM, 23rd Mar                   fatma                   Sure no problem           03:37 PM, 23rd Mar                     huzaifa                    Thanks           03:37 PM, 23rd Mar                   fatma                   could you provide me with the item's full name as in the order           03:38 PM, 23rd Mar                     huzaifa                    Juniors Graphic Print T-shirt with Long Sleeves - Set of 3           03:38 PM, 23rd Mar                   fatma                   Thank you for sharing with me the item's name           03:40 PM, 23rd Mar                   fatma                   Wait for a minute please           03:40 PM, 23rd Mar                     huzaifa                    Ok           03:40 PM, 23rd Mar                     huzaifa                    Will i get the item again. Or will it be a refund           03:40 PM, 23rd Mar                     huzaifa                    I would like to have the complete item           03:41 PM, 23rd Mar                     huzaifa                    If possible           03:41 PM, 23rd Mar                   fatma                   We would like to inform you that we have created a return request, and the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: +971551240752.           03:41 PM, 23rd Mar                   fatma                   Sorry we will refund you your money baxk           03:41 PM, 23rd Mar                   fatma                   back *           03:42 PM, 23rd Mar                     huzaifa                    Ok.           03:42 PM, 23rd Mar                   fatma                   You can also tracking the return request on Aramex https://www.aramex.com/using the tracking number 46538901172.           03:42 PM, 23rd Mar                   fatma                   Is there anything else i can help you with?           03:42 PM, 23rd Mar                     huzaifa                    No that would be it           03:42 PM, 23rd Mar                     huzaifa                    Thanks           03:43 PM, 23rd Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:43 PM, 23rd Mar                     huzaifa                    Same to you           03:43 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2291173