Subject: Ticket Assigned - Conversation with jaimin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 23 Mar 2021 11:26:48 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jaimin jaimin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jaimin Bot:  Hi Jaimin ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additi
 onal 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96565070751            03:10 PM, 23rd Mar                   fatma                    Hi Jaimin, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           03:13 PM, 23rd Mar                   fatma                   I can see that you are contacting us to know about your refund           03:15 PM, 23rd Mar                   fatma             
       Could you please share your order number so that I can assist you further?           03:15 PM, 23rd Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           03:17 PM, 23rd Mar                   fatma                   Hi Jaimin , I have not received a response from you yet,  please confirm if you are still connected?           03:19 PM, 23rd Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:22 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2291046