Subject: Ticket Assigned - Conversation with dinara
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 22 Mar 2021 16:06:34 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dinara dinara                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  dinara Bot:  Hi Dinara ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  971581017358            08:00 PM, 22nd Mar                   fatma                   Hi Dinara, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           08:01 PM, 22nd Mar                   fatma                   i can see that you are contacting us to return some items           08:01 PM, 22nd Mar                     dinara                    Hi good evening           08:01 PM, 22nd Mar                     dinara                    Actually i need to canvel an order           08:01 PM, 22nd Mar                     dinara                    Cancel           08:01 PM, 22nd Mar                   fatma                   Could you please share your order number so that I can assist you further?           08:02 PM, 22nd Mar                     dinara                    Could you please process the cancelation           08:03 PM, 22nd Mar                     dinara                    9644289692           08:03 PM, 22nd Mar                     dinara                    This is the order number           08:03 PM, 22nd Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           08:03 PM, 22nd Mar                     dinara                    Sure           08:03 PM, 22nd Mar                   fatma                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.           08:04 PM, 22nd Mar                   fatma                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           08:05 PM, 22nd Mar                     dinara                    Alright , thank you           08:05 PM, 22nd Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:06 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2287383