Subject: Ticket Assigned - Conversation with sivabalan sankaran
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 22 Mar 2021 14:53:38 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sivabalan sankaran sivabalan sankaran                    Bot:  Hi again! Bot:  Please enter your name Customer:  sivabalan sankaran Bot:  Hi Sivabalan Sankaran ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9642377457 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0524748012            06:46 PM, 22nd Mar                   fatma                   Hi Sivabalan, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           06:46 PM, 22nd Mar                     sivabalan sankaran                    Hi           06:47 PM, 22nd Mar                     sivabalan sankaran                    I have ordered one week before still I didn’t get my order           06:47 PM, 22nd Mar                     sivabalan sankaran                    9642377457           06:47 PM, 22nd Mar                     sivabalan sankaran                    Can you check please           06:48 PM, 22nd Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           06:48 PM, 22nd Mar                     sivabalan sankaran                    Sure           06:48 PM, 22nd Mar                   fatma                   Your order ID9642377457 is now ready for collection.           06:50 PM, 22nd Mar                   fatma                   Kindly make sure to have your Emirates ID or Passport, during the pickup.           06:50 PM, 22nd Mar                     sivabalan sankaran                    I didn’t receive any confirmation message still           06:51 PM, 22nd Mar                   fatma                   We sincerely apologies for any inconvenience           06:52 PM, 22nd Mar                   fatma                   but i can see here on the system that order is ready for collection           06:52 PM, 22nd Mar                   fatma                   Is there anything else i can help you with?           06:53 PM, 22nd Mar                     sivabalan sankaran                    It’s ok thank you           06:53 PM, 22nd Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:53 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2286975