Subject: Ticket Assigned - Conversation with tahmina yasmin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 22 Mar 2021 14:36:36 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with tahmina yasmin tahmina yasmin                    Bot:  Hi again! Bot:  Please enter your name Customer:  tahmina yasmin Bot:  Hi Tahmina Yasmin ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6287012673 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:33 PM, 22nd Mar                   fatma                   Hi Tahmina, Thank you for contacting us. My name is Fatma,i will be happy to help you.           0
 6:33 PM, 22nd Mar                   fatma                   I can see that you are contacting us to know the status of your order  number 6287012673           06:34 PM, 22nd Mar                     tahmina yasmin                    Yes           06:34 PM, 22nd Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           06:34 PM, 22nd Mar                     tahmina yasmin                    I got a msg that this order cannot be processes. But 20$ has beem deducted from my paypal           06:34 PM, 22nd Mar                   fatma                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (6287012673 ) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (6287012711  ).   
         06:35 PM, 22nd Mar                   fatma                   The payment has been captured only once from your account which is for the new successfully placed order.           06:35 PM, 22nd Mar                   fatma                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           06:35 PM, 22nd Mar                     tahmina yasmin                    Oh ok           06:35 PM, 22nd Mar                   fatma                   Is there anything else i can help you with?           06:35 PM, 22nd Mar                     tahmina yasmin                    That means my order is placed           06:35 PM, 22nd Mar                     tahmina yasmin                    Nothing else           06:35 PM, 22nd Mar                     tahmina yasmin                    Thanx           06:36 PM, 22nd Mar                   fatma                   Yes. it's           06:36 PM, 22nd Mar                  
  fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:36 PM, 22nd Mar                     tahmina yasmin                    Same to you           06:36 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2286888