Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 22 Mar 2021 13:55:21 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additiona
 l 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0567652958            05:26 PM, 22nd Mar                     hi                    Thanks           05:26 PM, 22nd Mar                   fatma                   Hi, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           05:26 PM, 22nd Mar                     hi                    Hi ms fatima           05:27 PM, 22nd Mar                 
     hi                    I made an online ordered but i havent received any confirmation           05:27 PM, 22nd Mar                     hi                             05:27 PM, 22nd Mar                     hi                    My account has been deducted           05:27 PM, 22nd Mar                   fatma                   Could you please allow me 2 minutes to check your order by your  email           05:28 PM, 22nd Mar                     hi                    Thanks           05:29 PM, 22nd Mar                   fatma                   i have checked by this email addres [email-masked] and this contact number  0567652958 but i could not find any order           05:31 PM, 22nd Mar                   fatma                   6287008045           05:32 PM, 22nd Mar                   fatma                   is this the order number ?           05:32 PM, 22nd Mar                     hi                    My account has been deducted           05:35 PM, 22nd Mar            
          hi                             05:35 PM, 22nd Mar                     hi                    284 total amount           05:35 PM, 22nd Mar                     hi                    See the timing its 4:17pm           05:36 PM, 22nd Mar                   fatma                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.           05:36 PM, 22nd Mar                     hi                    What am i going to do now?           05:37 PM, 22nd Mar                   fatma                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           05:37 PM, 22nd Mar                   fatma                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           05:37 PM, 22
 nd Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           05:39 PM, 22nd Mar                     hi                    Oooohhh           05:40 PM, 22nd Mar                     hi                    Yes sti here           05:40 PM, 22nd Mar                     hi                    Just that need to contact stc pay           05:40 PM, 22nd Mar                   fatma                   Is there anything else i can help you with?           05:41 PM, 22nd Mar                     hi                    As of now, can i hold my order? Need to purchase that           05:42 PM, 22nd Mar                   fatma                   you can place a new order           05:45 PM, 22nd Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           05:48 PM, 22nd Mar                   fatma                   Hi, I have not received a response from you yet, please confirm if you 
 are still connected?           05:50 PM, 22nd Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:53 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2286639