Subject: Ticket Assigned - Conversation with sanam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 22 Mar 2021 13:47:59 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sanam sanam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sanam Bot:  Hi Sanam ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6286610757 Bot:    Your order status is : Pending    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966596426385            05:36 PM, 22nd Mar                     sanam                    Thanks           05:36 PM, 22nd Mar                   fatma                   Hi Sanam, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           05:37 PM, 22nd Mar                     sanam                    Hi           05:37 PM, 22nd Mar                   fatma                   I can see that you are contacting us to know the status of your order number 6286610757           05:38 PM, 22nd Mar                     sanam                    I want to know if the payment for my order went through as it shows money left my account but I got a message payment didn’t go through           05:38 PM, 22nd Mar                     sanam                    But on,online it shows processing           05:38 PM, 22nd Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           05:39 PM, 22nd Mar                     sanam                    Ok           05:39 PM, 22nd Mar                   fatma                   sorry for late reply           05:43 PM, 22nd Mar                     sanam                    No problem           05:44 PM, 22nd Mar                   fatma                   i'm checking the order details right now           05:44 PM, 22nd Mar                   fatma                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (6286610757 ) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (6286610804).           05:44 PM, 22nd Mar                     sanam                    Ok so this means order is in place           05:45 PM, 22nd Mar                     sanam                    ?           05:46 PM, 22nd Mar                   fatma                   yes           05:46 PM, 22nd Mar                     sanam                    Thanks           05:46 PM, 22nd Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:47 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2286571