Subject: Ticket Assigned - Conversation with osman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 22 Mar 2021 13:41:20 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with osman osman                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  osman Bot:  Hi Osman ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9643566680 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:14 PM, 22nd Mar                     osman                    Please cancel my order #9643566680.           05:15 PM, 22nd Mar                   fatma                   Hi Osman, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           05:15 PM, 22nd Mar                     osman                    Please cancel my order #9643566680           05:15 PM, 22nd Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           05:16 PM, 22nd Mar                   fatma                   I have checked           05:18 PM, 22nd Mar                   fatma                   but the cancelation option is not available duo to the order is going to be ready for pick up soon           05:19 PM, 22nd Mar                   fatma                   and usually the order we will be automatically canceled  in case that you did not pick the order within  14 days           05:22 PM, 22nd Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           05:24 PM, 22nd Mar                     osman                    ???           05:24 PM, 22nd Mar                     osman                    9min and no reply           05:24 PM, 22nd Mar                     osman                    What kind of support team is this           05:24 PM, 22nd Mar                   fatma                   sorry i have sent you messages but maybe you did not receive it           05:25 PM, 22nd Mar                   fatma                   We sincerely apologies for any inconvenience           05:25 PM, 22nd Mar                   fatma                   I have checked your order but the cancelation option is not available duo to the order is going to be ready for pick up soon           05:26 PM, 22nd Mar                   fatma                   and usually the order we will be automatically canceled in case that you did not pick the order within 14 days           05:26 PM, 22nd Mar                     osman                    No problem           05:26 PM, 22nd Mar                     osman                    From my side it doesnt show ready for cancellation           05:27 PM, 22nd Mar                   fatma                   Thank you so much           05:27 PM, 22nd Mar                     osman                    So if you kindly make a request if cancellation feom ur side           05:27 PM, 22nd Mar                   fatma                   We see that you have placed your order on Mar 19, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           05:27 PM, 22nd Mar                     osman                    But I want to cancel it           05:28 PM, 22nd Mar                     osman                    I have already sent an email to cancel it           05:28 PM, 22nd Mar                   fatma                   i'm really sorry but i can not cancel this order now           05:30 PM, 22nd Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           05:34 PM, 22nd Mar                   fatma                   Hi, I have not received a response from you yet, please confirm if you are still connected?           05:37 PM, 22nd Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query..           05:39 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2286524