Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 22 Mar 2021 13:32:52 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9644154322 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0523597624            05:14 PM, 22nd Mar                   fatma                   Hi, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           05:15 PM, 22nd Mar                     hi                    Hi fatima           05:15 PM, 22nd Mar                     hi                    I would like to ask about my order? It's clarify when I order the delivery will be now or one days now it will take two to three days?           05:16 PM, 22nd Mar                   fatma                   Is this your order number 9644154322?           05:16 PM, 22nd Mar                     hi                    Yes           05:17 PM, 22nd Mar                     hi                    Are you here?           05:19 PM, 22nd Mar                   fatma                   Yes i'm here           05:20 PM, 22nd Mar                   fatma                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:20 PM, 22nd Mar                     hi                    So?           05:20 PM, 22nd Mar                     hi                    Time??           05:20 PM, 22nd Mar                     hi                    Maybe one day maybe two day maybe one month maybe one year           05:21 PM, 22nd Mar                     hi                    So when??           05:21 PM, 22nd Mar                     hi                    I need specific answers           05:21 PM, 22nd Mar                   fatma                   actually no time is mentioned here in my system           05:23 PM, 22nd Mar                   fatma                   that's why i can not inform you about the exact date           05:23 PM, 22nd Mar                   fatma                   but the courier team will call you before the delivery           05:23 PM, 22nd Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:26 PM, 22nd Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           05:26 PM, 22nd Mar                     hi                    OK.           05:27 PM, 22nd Mar                     hi                    Can I take it from shop           05:28 PM, 22nd Mar                     hi                    To change the status from delivery to going to the shop           05:28 PM, 22nd Mar                     hi                    Yes or no           05:29 PM, 22nd Mar                   fatma                   i'm really sorry           05:29 PM, 22nd Mar                   fatma                   but you can not           05:29 PM, 22nd Mar                     hi                    Good service actually           05:31 PM, 22nd Mar                     hi                    Thank you anyway           05:32 PM, 22nd Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:32 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2286473