Subject: Ticket Assigned - Conversation with hi i cant tract my orders
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 22 Mar 2021 13:14:13 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi i cant tract my orders hi i cant tract my orders                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi i cant tract my orders Bot:  Hi Hi I Cant Tract My Orders ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9643559892 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Custo
 mer:  0557903219            04:59 PM, 22nd Mar                   fatma                   Hi, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           05:00 PM, 22nd Mar                     hi i cant tract my orders                    Hello why my order details is not appearing in my order history           05:01 PM, 22nd Mar                   fatma                   Is this your order number 9643559892?           05:02 PM, 22nd Mar                     hi i cant tract my orders                    Yes           05:03 PM, 22nd Mar                     hi i cant tract my orders                    I already sign in to my account but i can't find it           05:03 PM, 22nd Mar                     hi i cant tract my orders                    And delivery should be today but still i didnt received it           05:04 PM, 22nd Mar                     hi i cant tract my orders                             05:05 PM, 22nd Mar                   fatma      
              Could you please allow me 2 minutes to check your order details?           05:05 PM, 22nd Mar                   fatma                   sorry for late rely           05:09 PM, 22nd Mar                   fatma                   reply*           05:09 PM, 22nd Mar                   fatma                   I have checked           05:11 PM, 22nd Mar                   fatma                   and i can see that your order on it's why to you           05:11 PM, 22nd Mar                   fatma                   The Item Juniors Printed Mittens with Elasticated Detailin your order ID 9643559892 went out of stock, so we've partially shipped your order and the amount of AED7.00 will be refunded back to your debit or Credit Card in 7-14 working days.           05:12 PM, 22nd Mar                   fatma                   Is there anything else i can help you with?           05:12 PM, 22nd Mar                     hi i cant tract my orders                    No more thank you       
     05:13 PM, 22nd Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:13 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2286321