Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 22 Mar 2021 12:53:03 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8244318095 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096599726336            04:34 PM, 22nd Mar                   fatma                   Hi, Good eveni
 ng, Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:35 PM, 22nd Mar                     hi                    Hi           04:35 PM, 22nd Mar                     hi                    So i ordered and u received th3 bank message with the amount deducted           04:35 PM, 22nd Mar                     hi                    And now i received from center point this message           04:35 PM, 22nd Mar                     hi                    Sorry, Order 8244305893 was not processed successfully. Please try again or use Cash on Delivery at https://centrepoint.app.link/CXRSzhSIPeb           04:35 PM, 22nd Mar                     hi                    Your Salary Ac x3029 has been Debited with KWD22.500 by P-330711-Landma on 22/03/21 14:47.           04:36 PM, 22nd Mar                     hi                    This is my bank message           04:37 PM, 22nd Mar                   fatma                   Could you please allow me 2 minutes to che
 ck your order details?           04:37 PM, 22nd Mar                     hi                    Sure           04:38 PM, 22nd Mar                   fatma                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8244305893 ) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8244318095  ).           04:42 PM, 22nd Mar                   fatma                   Is there anything else i can help you with?           04:43 PM, 22nd Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           04:45 PM, 22nd Mar                   fatma                   Hi, I have not received a response from you yet, please confirm if you are still connected?           04:47 PM, 22nd Mar      
              fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:50 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2286176