Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 22 Mar 2021 11:40:56 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User devanand jillella                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  devanand jillella Bot:  Hi Devanand Jillella ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96560954667            03:28 PM, 22nd Mar                   fatma                   Hi Devanand, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           03:29 PM, 22nd Mar                     devanand jillella                    Hi, good evening           03:29 PM, 22nd Mar                   fatma                   I can see that you are contacting us to return some items           03:30 PM, 22nd Mar                     devanand jillella                             03:30 PM, 22nd Mar                     devanand jillella                    Plse, how I exchange my order           03:30 PM, 22nd Mar                   fatma                   We sincerely apologies for any inconvenience           03:30 PM, 22nd Mar                   fatma                   In the meantime, an exchange is not available at www.centrepointstores.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (centrepointstores)  across Kuwait .  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (centrepointstores) in Kuwait.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           03:31 PM, 22nd Mar                   fatma                   Is there anything else i can help you with?           03:31 PM, 22nd Mar                     devanand jillella                    Already I return order but I no need money to transfer money my bank,, I need exchange.. how can I do.. plse.. any suggestions           03:33 PM, 22nd Mar                   fatma                   Oh, My bad           03:34 PM, 22nd Mar                   fatma                   I did not see the return request that time           03:34 PM, 22nd Mar                   fatma                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           03:34 PM, 22nd Mar                     devanand jillella                    Just few minutes courier pick up           03:35 PM, 22nd Mar                   fatma                   Yes, I can see the same           03:35 PM, 22nd Mar                   fatma                   don't worry once the refund is processed the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           03:36 PM, 22nd Mar                   fatma                   within 7-14 days*           03:36 PM, 22nd Mar                   fatma                   Is there anything else i can help you with?           03:37 PM, 22nd Mar                     devanand jillella                    I saw ,, there no option exchange order .. only option is return           03:37 PM, 22nd Mar                   fatma                   Yes,  because we don't have exchange option in meantime           03:38 PM, 22nd Mar                     devanand jillella                    There is no option Replacement..??           03:38 PM, 22nd Mar                   fatma                   Sorry, we don't replace the items           03:38 PM, 22nd Mar                   fatma                   you will get your money back           03:39 PM, 22nd Mar                   fatma                   Is there anything else i can help you with?           03:39 PM, 22nd Mar                     devanand jillella                    Ok.. thank you so much, your quality information..bye.           03:40 PM, 22nd Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:40 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2285636