Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 22 Mar 2021 09:30:31 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6285149537 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0545888092            01:13 PM, 22nd Mar                     hi                    Ok           01:14 PM, 22nd Mar                   fatma                   Hi, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           01:14 PM, 22nd Mar                     hi                    Hi ? Good Afternoon           01:14 PM, 22nd Mar                     hi                    My order is been out for delivery from last 3 days that is 20/03/2021           01:14 PM, 22nd Mar                     hi                    But still i haven't received           01:15 PM, 22nd Mar                     hi                    ?           01:16 PM, 22nd Mar                     hi                             01:16 PM, 22nd Mar                     hi                    And it's saying request for reschedule.... which i haven't done           01:17 PM, 22nd Mar                   fatma                   We sincerely apologies for any inconvenience           01:19 PM, 22nd Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           01:19 PM, 22nd Mar                     hi                    Sure please           01:19 PM, 22nd Mar                   fatma                   Is this your correct contact number +966545888092?           01:21 PM, 22nd Mar                     hi                    Yes           01:21 PM, 22nd Mar                   fatma                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:22 PM, 22nd Mar                     hi                    So how much time will it take ?           01:22 PM, 22nd Mar                   fatma                   We will do our best to deliver you order ASAP           01:23 PM, 22nd Mar                     hi                    ?‍♂️           01:24 PM, 22nd Mar                   fatma                   Is there anything else i can help you with?           01:24 PM, 22nd Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:28 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2284797