Subject: New Reply Received - escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 22 Mar 2021 07:30:34 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  escalation  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hi</div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Id 6272772380</span></div>
<div class="MsoNormal">My this Returned order is picked by a Driver, Mobile Number # +966 54 989 2922. Now please refund the order.</div>
<div class="MsoNormal">Thank You. </div>
<div class="MsoNormal">055-2995658</div>
<div class="MsoNormal">Sent from <a href="https://go.microsoft.com/fwlink/?LinkId=550986" rel="noreferrer">
Mail</a> for Windows 10</div>
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<div>From: <a href="mailto:[email-masked]" rel="noreferrer">Max</a><br>
<b>Sent: </b>Friday, March 19, 2021 6:20 PM<br>
<b>To: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject: </b>Re: [#2181602] - escalation</div>

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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Ahmed,<br>
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Thank you for contacting us.<br>
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We apologize for the inconvenience you have faced.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We would like to inform you that after checking the order details we can see that your order with ID 6272772380, has been successfully delivered to you on ​2/14/21 2:13 PM</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Feel free to contact us for further assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your friends,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The support team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>2181602:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2181602