Subject: Ticket Assigned - Conversation with bayan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Mar 2021 14:56:25 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with bayan bayan                    Bot:  Hi again! Bot:  Please enter your name Customer:  bayan Bot:  Hi Bayan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:45 PM, 21st Mar                   fatma                   Hi Bayan, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           06:47 PM, 21st Mar                     bayan                    It's been 12 days since I requested a return, but no one picked up my return yet.           06:47 PM, 21st Mar                   fatma                   We sincerely apologise for any inconvenience           06:47 PM, 21st Mar                   fatma                   Could you please share your order number so that I can assist you further?           06:48 PM, 21st Mar                     bayan                    6283709133           06:49 PM, 21st Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           06:50 PM, 21st Mar                     bayan                    Ok           06:50 PM, 21st Mar                   fatma                   i can see that our courier team tried to collect the returns but they did not get any response from you           06:51 PM, 21st Mar                     bayan                    No one called me           06:52 PM, 21st Mar                   fatma                   is this your correct contact number 534189000           06:52 PM, 21st Mar                     bayan                    Yes           06:52 PM, 21st Mar                   fatma                   the courier team will try to collect the order once again           06:53 PM, 21st Mar                     bayan                    Ok           06:54 PM, 21st Mar                   fatma                   within 2-3 days if no one called you for the returns           06:54 PM, 21st Mar                   fatma                   so kindlu conntact us again           06:54 PM, 21st Mar                   fatma                   and we will be happy to assist you           06:54 PM, 21st Mar                     bayan                    Ok, thank you           06:54 PM, 21st Mar                   fatma                   Is there anything else i can help you with?           06:54 PM, 21st Mar                     bayan                    No, that's all           06:55 PM, 21st Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:56 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2281748