Subject: Ticket Assigned - Conversation with shameema
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Mar 2021 14:16:26 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shameema shameema                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shameema Bot:  Hi Shameema ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issu
 er may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0553143861            06:00 PM, 21st Mar                   fatma                   Hi Shameema, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           06:01 PM, 21st Mar                     shameema                    Hello           06:01 PM, 21st Mar                     shameema                    Where is my refund           06:01 PM, 21st 
 Mar                     shameema                    ?           06:02 PM, 21st Mar                     shameema                    U there           06:02 PM, 21st Mar                   fatma                   yes i'm here for you           06:02 PM, 21st Mar                   fatma                   Could you please share your order number so that I can assist you further?           06:02 PM, 21st Mar                     shameema                    9628079961.           06:04 PM, 21st Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           06:04 PM, 21st Mar                   fatma                   We would like to inform you that we have processed the refund of amount ( AED35.10) on (1/19/21) and the amount you paid online will be refunded back to your original payment method within 7-14 working days.           06:07 PM, 21st Mar                   fatma                   Is there anything else i can help you with?  
          06:09 PM, 21st Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           06:10 PM, 21st Mar                   fatma                   Hi Shameema, I have not received a response from you yet, please confirm if you are still connected?           06:12 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2281541