Subject: Ticket Assigned - Conversation with sameer sadakkayi valappil
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Mar 2021 14:10:56 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sameer sadakkayi valappil sameer sadakkayi valappil                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sameer sadakkayi valappil Bot:  Hi Sameer Sadakkayi Valappil ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8243651404 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096565745160            05:57 PM, 21st Mar                   fatma                   Hi Sameer , Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           05:57 PM, 21st Mar                     sameer sadakkayi valappil                    Regarding my order # 8243651404, today I received partial delivery           05:58 PM, 21st Mar                     sameer sadakkayi valappil                    1 item is missing           05:59 PM, 21st Mar                   fatma                   i can see that you are contacting us to know the status of your order 8243651404           05:59 PM, 21st Mar                     sameer sadakkayi valappil                    Absolutly           05:59 PM, 21st Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           05:59 PM, 21st Mar                     sameer sadakkayi valappil                    Sure ...           06:00 PM, 21st Mar                   fatma                   We sincerely apologise for any inconvenience           06:00 PM, 21st Mar                     sameer sadakkayi valappil                    Ok..           06:00 PM, 21st Mar                   fatma                   i can see that one item is missing in your order           06:00 PM, 21st Mar                   fatma                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             06:00 PM, 21st Mar                     sameer sadakkayi valappil                    How can expect the remaing delivery           06:01 PM, 21st Mar                   fatma                   actually this item has not been shipped with the rest of the order           06:02 PM, 21st Mar                     sameer sadakkayi valappil                    Ok ....           06:02 PM, 21st Mar                   fatma                   so we need to contact our WH to inform them then we will process the refund           06:02 PM, 21st Mar                     sameer sadakkayi valappil                    Will it deliver ....?           06:02 PM, 21st Mar                   fatma                   i'm sorry to inform you that we will not be able to deliver this item           06:03 PM, 21st Mar                     sameer sadakkayi valappil                    I paid only for received material bcz of COD           06:03 PM, 21st Mar                   fatma                   but for sure we will refund the amount you have paid           06:03 PM, 21st Mar                   fatma                   could you till me the amount you have paid?           06:04 PM, 21st Mar                     sameer sadakkayi valappil                    No problem ,           06:04 PM, 21st Mar                     sameer sadakkayi valappil                    KD 14.920           06:04 PM, 21st Mar                   fatma                   oh it's fine           06:05 PM, 21st Mar                     sameer sadakkayi valappil                    One more thing , i want to return one item from my received list           06:05 PM, 21st Mar                   fatma                   so you have just paid for the items you have received           06:05 PM, 21st Mar                     sameer sadakkayi valappil                    One hand bag , it is too small than I expected           06:06 PM, 21st Mar                   fatma                   In the meantime, an exchange is not available at www.centrepointstores.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (centrepointstores) across  Kuwait.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (centrepointstores)  in  Kuwait.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           06:06 PM, 21st Mar                     sameer sadakkayi valappil                    Yes , i have only paid for the material i received           06:06 PM, 21st Mar                     sameer sadakkayi valappil                    I will try to return it through your store           06:07 PM, 21st Mar                   fatma                   it is good           06:07 PM, 21st Mar                   fatma                   no problem and you can ask to get the refund cash           06:08 PM, 21st Mar                   fatma                   Is there anything else i can help you with?           06:08 PM, 21st Mar                     sameer sadakkayi valappil                    Could you please send me the invoice           06:08 PM, 21st Mar                   fatma                   it's fine you can return the items with order number only           06:08 PM, 21st Mar                   fatma                   because all of the details are on our system           06:08 PM, 21st Mar                     sameer sadakkayi valappil                    Perfect , so you stating that there is no need of invoice for return.           06:09 PM, 21st Mar                   fatma                   yes sir           06:09 PM, 21st Mar                   fatma                   Is there anything else i can help you with?           06:10 PM, 21st Mar                     sameer sadakkayi valappil                    Only order reference is needed , am I ryt           06:10 PM, 21st Mar                   fatma                   yes that's all           06:10 PM, 21st Mar                     sameer sadakkayi valappil                    Nothing ... Thanks for your value time           06:10 PM, 21st Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:10 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2281506