Subject: Ticket Assigned - Conversation with chaerin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Mar 2021 12:58:43 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with chaerin chaerin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  chaerin Bot:  Hi Chaerin ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9643517128 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0568627704            04:56 PM, 21st Mar                   fatma                   Hi Chaerin, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:56 PM, 21st Mar                     chaerin                    Hi I ordered click &  collect a few days ago and it's still in process           04:56 PM, 21st Mar                     chaerin                    I am wondering why it's taking so long           04:56 PM, 21st Mar                   fatma                   i can see that you are contacting us to know the status of your order number :9643517128.           04:56 PM, 21st Mar                     chaerin                    Yeah before when i ordered click & collect, it would take only about a day           04:57 PM, 21st Mar                   fatma                   We see that you have placed your order on Mar 19, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           04:57 PM, 21st Mar                   fatma                   Is there anything else i can help you with?           04:57 PM, 21st Mar                     chaerin                    Okay thank you           04:58 PM, 21st Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:58 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2281106