Subject: Ticket Assigned - Conversation with ankita
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Mar 2021 12:41:09 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ankita ankita                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ankita Bot:  Hi Ankita ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9643173143 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0551225690            04:23 PM, 21st Mar                   fatma                   Hi Ankita , Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:24 PM, 21st Mar                   fatma                   i can see that you are contacting us to know the status of your order 9643173143           04:25 PM, 21st Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           04:27 PM, 21st Mar                   fatma                   We see that you have placed your order on Mar 18, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           04:28 PM, 21st Mar                   fatma                   Is there anything else i can help you with?           04:28 PM, 21st Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           04:31 PM, 21st Mar                   fatma                   Hi, I have not received a response from you yet, please confirm if you are still connected?           04:33 PM, 21st Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:39 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2281005