Subject: Ticket Assigned - Conversation with ola sobhy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Mar 2021 12:39:41 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ola sobhy ola sobhy                    Bot:  Hi again! Bot:  Please enter your name Customer:  ola sobhy Bot:  Hi Ola Sobhy ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:31 PM, 21st Mar                     ola sobhy                    السلام عليكم           04:31 PM, 21st Mar                   fatma                   مرحبا علا مساء الخير معك فاطمة,يسرني أن أساعدك.           04:32 PM, 21st Mar                     ola sobhy                    إنا طلبت اوردر اونلاين وحالا استلمته           04:32 PM, 21st Mar                     ola sobhy                    لكن في قطعتين طلعوا بنطلون فقط وليس بيجامة كاملة           04:32 PM, 21st Mar                     ola sobhy                    هل ممكن أبدل من الفرع بشيء اخر           04:33 PM, 21st Mar                   fatma                   أعتذر بشدة ولمن في الوقت الحالي لا يوجد لدينا خدمة إستبدال           04:34 PM, 21st Mar                   fatma                   يمكن لسيادتم إرجاع المنتج وإستردار المبلغ           04:34 PM, 21st Mar                     ola sobhy                    استرجاع من الفرع؟           04:35 PM, 21st Mar                   fatma                   نعم فقط برقم الطلب           04:35 PM, 21st Mar                   fatma                   هل لديك أي إستفسار أخر؟           04:35 PM, 21st Mar                     ola sobhy                    أسوي ارجاع واشتري إنا أي شيء من هناك عادي؟           04:35 PM, 21st Mar                     ola sobhy                    لكن ما ينفع استبدل بشيء من الفرع           04:36 PM, 21st Mar                     ola sobhy                    صح كده؟           04:36 PM, 21st Mar                   fatma                   نعم           04:37 PM, 21st Mar                   fatma                   إذا تم الدفع عن الإستلام يمكنك طلب إسترداد المبلغ نقداً           04:37 PM, 21st Mar                   fatma                   هل لديك أي إستفسار أخر؟           04:37 PM, 21st Mar                     ola sobhy                    شكرا جزيلا ?           04:37 PM, 21st Mar                   fatma                   كان من دواعي سروري مساعدتكم.            04:39 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2280997