Subject: Ticket Assigned - Conversation with ahmed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Mar 2021 11:23:08 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahmed ahmed                    Bot:  مرحبًا ، بك في ! Bot:  يرجى إدخال اسمك Customer:  ahmed Bot:  مرحبًا ، ماذا تحتاج للمساعدة؟ Customer:  Order Status Bot:  يرجى اختيار موقعك Customer:  centrepointkw Bot:  يرجى إدخال رقم الطلب للمتابعة Customer:  8242884625 Bot:    حالة الطلب الخاص بك :     يما يلي مواعيد استلام طلبك:  الطلب المنزلي: 5 to 8 أيام   يمكنك تتبع طلبك بسهولة من حسابي > تاريخ الطلبات. يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات.  Bot:  هل تمكنت من حل الاستعلام الخاص بك Customer:  لا Bot:  هل ما زلت تريد التحدث إلى موظف الخدمة؟ Customer:  Yes Bot:  رجاءا أدخل بريدك الإلكتروني Customer:  [email-masked] Bot:  الرجاء إدخال رقمك Customer:  0096599901938            03:06 PM, 21st Mar                     ahmed                             03:06 PM, 21st Mar                   fatma                   مرحبا أحمد مساء الخير معك فاطمة,يسرني أن أساعدك.           03:06 PM, 21st Mar                     ahmed                    I recieved only the blouse           03:06 PM, 21st Mar                   fatma                   8242884625 is this your order number?           03:08 PM, 21st Mar                     ahmed                    Yess           03:08 PM, 21st Mar                     ahmed                    I know it is the blouse only in the order           03:08 PM, 21st Mar                     ahmed                    But i need the same short too plz           03:08 PM, 21st Mar                     ahmed                    It is useless to have only one piece           03:09 PM, 21st Mar                     ahmed                    Isn’t it ?           03:09 PM, 21st Mar                     ahmed                    If i don’t find the “ short “ i will return it back           03:12 PM, 21st Mar                     ahmed                    Despite my wife likes it soo much           03:12 PM, 21st Mar                   fatma                   i have checked and i can see that this item is only one shirt           03:13 PM, 21st Mar                   fatma                   In the meantime, an exchange is not available at www.centrepointstores.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (centrepointstores)  across  Kuwait.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (centrepointstores)  in Kuwait.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           03:14 PM, 21st Mar                   fatma                   Is there anything else i can help you with?           03:15 PM, 21st Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           03:17 PM, 21st Mar                   fatma                   Hi Ahmed, I have not received a response from you yet, please confirm if you are still connected?           03:19 PM, 21st Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:21 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2280494