Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Mar 2021 11:15:46 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9643575594 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:49 PM, 21st Mar                     hi                    9643575594 when will this be delvered           02:50 P
 M, 21st Mar                   fatma                   Hi, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           02:50 PM, 21st Mar                     hi                    ok           02:50 PM, 21st Mar                     hi                    9643575594           02:50 PM, 21st Mar                     hi                    this is my order#           02:50 PM, 21st Mar                     hi                    can u check if this was cancelled? i dont want it to get cancelled           02:51 PM, 21st Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           02:53 PM, 21st Mar                     hi                    okay           02:54 PM, 21st Mar                   fatma                   Please be advised that order number (9643575594) is being processed and will arrive within 2-3 business days.           02:57 PM, 21st Mar                   fatma                   I
 s there anything else i can help you with?           02:58 PM, 21st Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           03:00 PM, 21st Mar                     hi                    Hi           03:01 PM, 21st Mar                     hi                    yes           03:01 PM, 21st Mar                     hi                    we are           03:01 PM, 21st Mar                     hi                    sorry           03:01 PM, 21st Mar                     hi                    i  have this concern since 1 hr ago a lady called telling that she is from splash to the number registered in my splash account           03:01 PM, 21st Mar                     hi                    she told that the order is cancelled           03:01 PM, 21st Mar                     hi                    so i got worried, since i do not want to cancel           03:02 PM, 21st Mar                     hi                    helo           03
 :02 PM, 21st Mar                     hi                    helo           03:03 PM, 21st Mar                     hi                    are u there?           03:03 PM, 21st Mar                     hi                    helo           03:03 PM, 21st Mar                     hi                    helo           03:05 PM, 21st Mar                     hi                    helo           03:05 PM, 21st Mar                     hi                    /startOver           03:05 PM, 21st Mar                     hi                    helo           03:05 PM, 21st Mar                     hi                    helo           03:05 PM, 21st Mar                   fatma                   sorry we late reply           03:06 PM, 21st Mar                     hi                    ah its okay           03:06 PM, 21st Mar                     hi                    could u confirm that this order 9643575594 is not cancelled           03:06 PM, 21st Mar                   fatma                   We'd like t
 o confirm you that order 9643572776 has not been placed successfully as the payment from your credit card used has been unsuccessful.           03:07 PM, 21st Mar                     hi                    Yea this order is okay           03:08 PM, 21st Mar                     hi                    what about order# 9643575594           03:08 PM, 21st Mar                     hi                    i ll get items of order 9643575594 in  2 days time yea?           03:08 PM, 21st Mar                   fatma                   this order has been placed sucssessfully           03:08 PM, 21st Mar                   fatma                   Is there anything else i can help you with?           03:08 PM, 21st Mar                     hi                    Do you know why i got the call from a lady claiming she is from splash?           03:09 PM, 21st Mar                   fatma                   maybe it is regarding the other order           03:10 PM, 21st Mar                     hi            
         ohh           03:15 PM, 21st Mar                     hi                    okay           03:15 PM, 21st Mar                     hi                    thanks           03:15 PM, 21st Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:15 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2280450