Subject: Ticket Assigned - Conversation with yasir
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Mar 2021 09:24:10 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with yasir yasir                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  yasir Bot:  Hi Yasir ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9643902597 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561098149            01:14 PM, 21st Mar                   fatma                   Hi Yasir
 , Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           01:17 PM, 21st Mar                   fatma                   i can see that you are contacting us to know the status of your order Number 9643902597           01:17 PM, 21st Mar                     yasir                    One of the item from my order was canceled,  what is the reason of that?           01:18 PM, 21st Mar                   fatma                   The Item Textured Sports Shoes with Pull Tab in your order ID 9643902597 went out of stock, so we've partially shipped your order and the amount of  AED19.75 will be refunded back to your debit or Credit Card in 2 - 15 working days.           01:18 PM, 21st Mar                   fatma                   We sincerely apologise for any inconvenience           01:18 PM, 21st Mar                   fatma                   Is there anything else i can help you with?           01:19 PM, 21st Mar                   fatma           
         Hi, I'm not getting a response from you. Are we still connected?           01:21 PM, 21st Mar                     yasir                    But in app           01:21 PM, 21st Mar                     yasir                    It is still shows in stock           01:21 PM, 21st Mar                   fatma                   actually it takes some time form our technical team to update the application           01:22 PM, 21st Mar                     yasir                    I just visited the app now and I am able to add in my card, if it out of stock then it should be removed from the app           01:22 PM, 21st Mar                     yasir                    In this case many customers might be ordering that itme and they will be rejected as well which is a bad experience           01:22 PM, 21st Mar                   fatma                   yes i understand an we will inform our team to remove this item from the application           01:23 PM, 21st Mar                   fatm
 a                   We sincerely apologise for any inconvenience           01:23 PM, 21st Mar                   fatma                   Is there anything else i can help you with?           01:23 PM, 21st Mar                     yasir                    Thanks           01:23 PM, 21st Mar                     yasir                    Have a good day           01:23 PM, 21st Mar                     yasir                    Bye           01:23 PM, 21st Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:23 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2279669