Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Mar 2021 08:45:28 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9644004699 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  971555651786            12:35 PM, 21st Mar                     hi                    Ok           12:35 PM, 21st Mar                     hi                    I need to change the size           12:35 PM, 21st Mar                     hi                    I want 4-5 years           12:36 PM, 21st Mar                   fatma                   Hi, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           12:36 PM, 21st Mar                     hi                    By mistake I clicked on 5-6 yrs           12:36 PM, 21st Mar                     hi                    Fataka           12:36 PM, 21st Mar                     hi                    Fatma *           12:36 PM, 21st Mar                     hi                    If any possible to change the size???           12:37 PM, 21st Mar                     hi                    My order number is 9644004699           12:37 PM, 21st Mar                     hi                    R u there fatma           12:37 PM, 21st Mar                   fatma                   In the meantime, an exchange is not available at www.babyshopstores.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (babyshopstores) across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (babyshopstores) in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           12:37 PM, 21st Mar                     hi                    But I use my Shukran points           12:38 PM, 21st Mar                     hi                    While cancelling order will I get my shukran points back           12:38 PM, 21st Mar                   fatma                   don't worry after returning the order the shukran point will be refunded back to you           12:39 PM, 21st Mar                     hi                    Are you sure           12:39 PM, 21st Mar                   fatma                   yes of course           12:39 PM, 21st Mar                     hi                    Ok           12:39 PM, 21st Mar                   fatma                   Is there anything else i can help you with?           12:40 PM, 21st Mar                     hi                    I have to go return item  or need to cancel option           12:41 PM, 21st Mar                   fatma                   just return the items           12:41 PM, 21st Mar                     hi                    Becoz I placed order today still not collected           12:41 PM, 21st Mar                   fatma                   oh no problem           12:42 PM, 21st Mar                   fatma                   i can cancel the order           12:42 PM, 21st Mar                     hi                    No           12:43 PM, 21st Mar                     hi                    Don’t cancel           12:43 PM, 21st Mar                   fatma                   i't fine           12:44 PM, 21st Mar                     hi                    R u there           12:44 PM, 21st Mar                   fatma                   i did not cancel the order yet           12:44 PM, 21st Mar                     hi                    Please don’t cancel my ordr           12:44 PM, 21st Mar                   fatma                   it's *           12:44 PM, 21st Mar                     hi                    Ok thanks           12:44 PM, 21st Mar                     hi                    Will collect the items once I receive email for collection           12:44 PM, 21st Mar                   fatma                   okay, Is there anything else i can help you with?           12:44 PM, 21st Mar                     hi                    No thank you so much           12:45 PM, 21st Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:45 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2279406