Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Mar 2021 08:35:14 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9642673208 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:23 PM, 21st Mar                   fatma                   Hi, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           12:23 PM, 21st Mar                     hello                    Hello fatima           12:23 PM, 21st Mar                     hello                    As you can see my order number           12:23 PM, 21st Mar                     hello                    Can you tell me when it will come           12:24 PM, 21st Mar                     hello                    Or when it will be ready to pick up?           12:24 PM, 21st Mar                     hello                    And do you guys have any whatsapp number?           12:24 PM, 21st Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           12:25 PM, 21st Mar                   fatma                   We see that you have placed your order on Mar 10, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           12:25 PM, 21st Mar                   fatma                   Is there anything else i can help you with?           12:26 PM, 21st Mar                     hello                    But i made on 16           12:26 PM, 21st Mar                     hello                    On Tuesday           12:26 PM, 21st Mar                     hello                    Can you check with my order number           12:26 PM, 21st Mar                     hello                    9642673208           12:27 PM, 21st Mar                   fatma                   9642673208 this is not your order number?           12:27 PM, 21st Mar                   fatma                   sorry, my bad           12:27 PM, 21st Mar                   fatma                   the order has been created on Mar 16, 2021           12:27 PM, 21st Mar                     hello                    Yes           12:27 PM, 21st Mar                     hello                    And im still waiting           12:27 PM, 21st Mar                   fatma                   within the time i have mentioned with you , if you did not receive the SMS so kindly contact us again and we will be happy to assist you           12:29 PM, 21st Mar                     hello                    Its been 6 days           12:29 PM, 21st Mar                     hello                    Cmon           12:29 PM, 21st Mar                   fatma                   kindly note the the order will be delivered within 1-5 working days           12:30 PM, 21st Mar                   fatma                   sorry 4-5 *           12:30 PM, 21st Mar                     hello                    Okay do you guys have any whatsapp number           12:30 PM, 21st Mar                   fatma                   that's why the order has not been delivered yet           12:30 PM, 21st Mar                   fatma                   no, we don't have           12:31 PM, 21st Mar                     hello                    I order as click and collect           12:31 PM, 21st Mar                     hello                    No delivery           12:31 PM, 21st Mar                   fatma                   you can contact us here if you need any help           12:31 PM, 21st Mar                     hello                    You guys are so slow here           12:31 PM, 21st Mar                   fatma                   We sincerely apologise for any inconvenience           12:32 PM, 21st Mar                   fatma                   we will do our best to deliver the order to the store ASAP           12:32 PM, 21st Mar                   fatma                   Is there anything else i can help you with?           12:32 PM, 21st Mar                     hello                    Okay ill wait 2 more days thank you bye           12:32 PM, 21st Mar                   fatma                   كان من دواعي سروري مساعدتكم.            12:35 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2279347