Subject: Ticket Assigned - Conversation with hi the order have damaged and crack
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Mar 2021 08:29:42 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi  the order have damaged  and crack hi  the order have damaged  and crack                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi  the order have damaged  and crack Bot:  Hi Hi  The Order Have Damaged  And Crack ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097339312458            12:07 PM, 21st Mar                   fatma                   Hi, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           12:08 PM, 21st Mar                   fatma                   i'm really sorry to know that you have received damaged item           12:09 PM, 21st Mar                   fatma                   we request you to please share with us the order number and an image of the item showing issue so that we can investigate further and assist you accordingly with this.           12:10 PM, 21st Mar                     hi  the order have damaged  and crack                    السلام عليكم اختي           12:11 PM, 21st Mar                   fatma                   مرحبا مساء الخير معك فاطمة,يسرني أن أساعدك.           12:11 PM, 21st Mar                     hi  the order have damaged  and crack                    وصل الاوردر مالي وفي مشاكل في اللورد           12:12 PM, 21st Mar                     hi  the order have damaged  and crack                    الاوردر           12:12 PM, 21st Mar                   fatma                   نعتذر بصدق عن الازعاج الذي تسببنا به ، ونرجوا منك مشاركة صورة المنتح التالف معنا حتى نتمكن من إجراء مزيد من التحقيق ومساعدتك وفقًا لذلك.           12:12 PM, 21st Mar                     hi  the order have damaged  and crack                             12:12 PM, 21st Mar                     hi  the order have damaged  and crack                             12:12 PM, 21st Mar                     hi  the order have damaged  and crack                             12:13 PM, 21st Mar                     hi  the order have damaged  and crack                    ثلاث شنط كلهم فيهم شمخ وحالتهم حالة           12:13 PM, 21st Mar                     hi  the order have damaged  and crack                             12:13 PM, 21st Mar                     hi  the order have damaged  and crack                    Order no 7443594524           12:14 PM, 21st Mar                   fatma                   نأسف بشدة لمعرفتنا هذا           12:14 PM, 21st Mar                   fatma                   يمكنكم استرجاع المنتجات خلال 14 يوم عن طريق إحدى الخيارات التالية:     1- يمكنك  حجز موعد استلام المنتج المرتجع  عبر الإنترنت عن طريق تسجيل الدخول إلى حسابك والانتقال إلى سجل الطلبات ثم انقر على "رقم الطلب" من هذه الصفحة (https://www.centrepointstores.com /)، واختيار المنتجات التي تريد إرجاعها.     2- يمكنكم تزويدنا بإسم المنتجات كاملا ورقم الطلب لكي يتم انشاء طلب ارجاع من طرفنا           12:15 PM, 21st Mar                     hi  the order have damaged  and crack                    الرجاء ارسال احد ياخذهم ويرجع لي سعرهم           12:15 PM, 21st Mar                     hi  the order have damaged  and crack                             12:16 PM, 21st Mar                     hi  the order have damaged  and crack                             12:16 PM, 21st Mar                     hi  the order have damaged  and crack                    الرجاء انشاء طلب           12:17 PM, 21st Mar                     hi  the order have damaged  and crack                    تم ارسال رقم الاوردر والمنتجات           12:17 PM, 21st Mar                   fatma                   لحظات من فضلك           12:20 PM, 21st Mar                     hi  the order have damaged  and crack                    ان شاء الله           12:21 PM, 21st Mar                   fatma                   نود إعلامكم انه تم إنشاء طلب ارجاع للطلب رقم (7443594524) بتاريخ3/21/21 وسيتم استلام الطلب من قبل شريك النقل ارامكس خلال 3 الى 5 أيام عمل. وفي حال عدم استلام المرتجعات من قبل شريك النقل لاند مارك خلال الوقت المحدد الرجاء التواصل معنا مجددا لكي يتم خدمتكم على اكمل وجه. كما يمكنكم تتبع طلب الارجاع عبر موقع لاندمارك  من خلال رقم التتبع (RP0321210002528).           12:22 PM, 21st Mar                   fatma                   هل لديك أي إستفسار أخر؟           12:22 PM, 21st Mar                   fatma                   هل ما زلت معنا ؟            12:24 PM, 21st Mar                   fatma                   هل يمكنك إعلمنا إن كنت متصل معنا؟           12:26 PM, 21st Mar                   fatma                   يرجى العلم أنه سيتم إغلاق المحادثة لعدم وجود أي رد من قبلكم، الرجاء عدم التردد في التواصل معنا من جديد            12:27 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2279317