Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Mar 2021 08:15:37 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:54 AM, 21st Mar                   fatma                   Hi, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           11:55 AM, 21st Mar                     hello                    What’s the item number for this item           11:56 AM, 21st Mar                     hello                             11:56 AM, 21st Mar                   fatma                   sorry what do you mean of the item number ?           11:58 AM, 21st Mar                     hello                    If I want to call lifestyle city centre Sharjah branch and ask them if this item is available, what do I need to tell them           12:00 PM, 21st Mar                     hello                    Just the name of the product?           12:00 PM, 21st Mar                   fatma                   yes only the name of the product           12:01 PM, 21st Mar                   fatma                   Is there anything else i can help you with?           12:01 PM, 21st Mar                     hello                    Thank you!           12:01 PM, 21st Mar                     hello                    Nope, have a great day!           12:01 PM, 21st Mar                     hello                    What’s the phone number for lifestyle Sharjah?           12:04 PM, 21st Mar                   fatma                   wait for one minute please           12:07 PM, 21st Mar                   fatma                   +971 6 533 3101           12:07 PM, 21st Mar                   fatma                   this the contact number           12:07 PM, 21st Mar                   fatma                   Is there anything else i can help you with?           12:08 PM, 21st Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           12:09 PM, 21st Mar                   fatma                   Hi, I have not received a response from you yet, please confirm if you are still connected?           12:11 PM, 21st Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:13 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2279219