Subject: Ticket Assigned - Conversation with waqas
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Mar 2021 08:06:14 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with waqas waqas                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  waqas Bot:  Hi Waqas ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additiona
 l 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0525151168            11:44 AM, 21st Mar                   fatma                   Hi Waqas, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           11:54 AM, 21st Mar                   fatma                   i can see that you are contacting us regarding your refund           11:56 AM, 21st Mar                   fatma                   Could you please share your o
 rder number so that I can assist you further?           11:56 AM, 21st Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           11:59 AM, 21st Mar                   fatma                   Hi Waqas, I have not received a response from you yet, please confirm if you are still connected?           12:01 PM, 21st Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:04 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2279172