Subject: Ticket Assigned - Conversation with shafras nowfar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Mar 2021 08:04:21 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shafras nowfar shafras nowfar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shafras nowfar Bot:  Hi Shafras Nowfar ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6285331903 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0557607138            11:44 AM, 21st Mar                     shafras nowfar                    Hlo           11:46 AM, 21st Mar                   fatma                   Hi, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           11:55 AM, 21st Mar                     shafras nowfar                    Hi           11:56 AM, 21st Mar                   fatma                   i can see that you are contacting us to know the status of your order number: 6285331903           11:57 AM, 21st Mar                     shafras nowfar                    My order number  6285331903 still processing           11:57 AM, 21st Mar                     shafras nowfar                    When it will ready to collect?           11:57 AM, 21st Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           12:00 PM, 21st Mar                     shafras nowfar                    Sure Dear           12:01 PM, 21st Mar                   fatma                   We see that you have placed your order on Mar 18, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           12:02 PM, 21st Mar                   fatma                   Is there anything else i can help you with?           12:02 PM, 21st Mar                     shafras nowfar                    Nothing           12:03 PM, 21st Mar                     shafras nowfar                    Thank you very much           12:03 PM, 21st Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:04 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2279165